• Delivery cost: Free standard delivery on every UK order
• Order cut-off: 5:00 pm UK time, Monday to Friday
• Processing time: 1–3 business days
• Transit time: 7–14 business days after dispatch
• Total delivery time: 8–17 business days
• Carriers: Royal Mail, DPD and Evri
• Tracking: Included on every order

Learn more: Shipping Policy

Dimensions, materials and care instructions are listed in the product description. If you need any extra detail before ordering, email support@lowgoose.com.

• Return window: 30 days from delivery (your legal right to cancel is 14 days; we extend it to 30)
• Condition: Unused, in original packaging, with all parts included
• Return postage: Free for faulty, damaged or incorrect items; paid by you for change-of-mind returns
• Refunds: Processed within 7 business days of receiving your return, to your original payment method
• Exchanges: Return the original item and place a new order for the one you prefer
• Restocking fees: None

Your statutory rights under the Consumer Rights Act 2015 are not affected.

Learn more: Return and Refund Policy

• Email: support@lowgoose.com
• Contact form: Contact page
• Customer service hours (UK time): Monday to Friday, 9:00 am – 5:30 pm; Saturday and Sunday, 10:00 am – 3:00 pm

We aim to respond to every enquiry within 24 hours.