Privacy policy
Last updated: 23 September 2026
This Privacy Policy explains how Low Goose ("we", "us", "our") collects, uses, shares and protects your personal data when you visit lowgoose.com, place an order or contact us. "You" and "your" refer to you as a visitor or customer.
We process personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR).
Who is responsible for your data
The data controller is ECOM BILAL LTD, trading as Low Goose, a company registered in England and Wales (company number 15711893) with its registered office at 5th Floor, 167-169 Great Portland Street, London, W1W 5PF, United Kingdom. For any privacy question, email support@lowgoose.com.
Where we operate
Low Goose sells to customers in the United Kingdom and delivers to UK addresses only. Our website is not intended for customers outside the UK, and orders from other countries cannot be fulfilled.
1. Personal data we collect
Information you give us:
- Name
- Billing and delivery address
- Email address
- Phone number
- Order details and any messages you send us
- Payment information (handled securely by our payment providers; we never see or store your full card details)
Information collected automatically:
- IP address
- Device and browser details
- Pages viewed and how you use our website (through cookies and analytics tools)
2. How we use your data and our lawful bases
- To process and deliver your order and handle returns: performance of a contract
- To send order and delivery updates and provide customer support: performance of a contract
- To prevent fraud and keep our website secure: legitimate interests
- To understand how our website is used and improve it: legitimate interests, or consent where non-essential cookies are involved
- To send marketing emails: consent, or legitimate interests where you're an existing customer and haven't opted out
- To keep tax and accounting records and meet other legal duties: legal obligation
You can unsubscribe from marketing at any time using the link in any of our emails or by contacting us.
3. Who we share your data with
We only share personal data where it's needed, with:
- Shopify, the e-commerce platform that hosts our store
- Payment providers, to process payments securely
- Fulfilment partners, warehouses and delivery carriers, to get your order to you
- IT, email and website service providers
- Analytics and advertising partners, such as Google
- Professional advisers, regulators or law enforcement, where required by law
Every provider we work with must protect your data and use it only for the purposes we set. We do not sell your personal data.
4. Cookies and similar technologies
We use cookies to:
- Make our website work properly (strictly necessary cookies)
- Remember your preferences
- Measure traffic and site performance
- Support marketing and advertising, including Google services
Strictly necessary cookies are set automatically. All other cookies are only used with your consent, which you give through the cookie banner on our website. You can change your choices at any time through the banner or your browser settings.
5. International transfers
Some of our service providers, including our platform, payment and fulfilment partners, process data outside the UK. When this happens, we make sure appropriate safeguards are in place, such as:
- UK adequacy regulations
- The International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses
6. How long we keep your data
- Order and transaction records: six years, to meet UK tax and accounting requirements
- Customer account details: for as long as your account is open
- Marketing data: until you unsubscribe or withdraw consent
When we no longer need your data, we delete or anonymise it securely.
7. Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Have inaccurate data corrected
- Ask us to delete your data
- Ask us to restrict how we use your data
- Receive your data in a portable format
- Object to our use of your data, including for direct marketing
- Withdraw your consent at any time, where we rely on consent
To use any of these rights, email support@lowgoose.com. We'll respond within one month, and there is normally no charge.
8. Complaints
If you're unhappy with how we've handled your data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.
9. Keeping your data secure
We use appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. Payments are processed through encrypted, PCI DSS-compliant systems, and we never store your full payment details.
10. Children
Our website is not aimed at anyone under 18, and we don't knowingly collect personal data from children.
11. Links to other websites
Our website may link to third-party websites. We don't control them and aren't responsible for their privacy practices, so please read their privacy policies before sharing any information.
12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page, with the date it was last updated.
Contact information
Questions about an order, a product or anything else? Get in touch and our team will be glad to help.
Email: support@lowgoose.com
Contact form: Contact page
Customer service hours (UK time)
Monday to Friday: 9:00 am – 5:30 pm
Saturday and Sunday: 10:00 am – 3:00 pm
We aim to respond to every enquiry within 24 hours.
Thank you for choosing Low Goose.
Business Information
Store name: Low Goose
Company name: ECOM BILAL LTD
Company number: 15711893 (registered in England and Wales)
Registered address: 5th Floor, 167-169 Great Portland Street, London, W1W 5PF, United Kingdom