Last updated: 23 September 2026
We want checking out at Low Goose to be quick and secure. This policy covers the payment methods we accept and how your payment is handled.
Accepted payment methods
- Credit and debit cards: Visa, Mastercard, American Express, Maestro, UnionPay
- Digital wallets: Shop Pay, Apple Pay, Google Pay
All payments are taken in pounds sterling (GBP £).
When you're charged
- Payment is taken when you place your order
- Orders are only processed once payment has been successfully authorised
- We never store your full card details
Payment security
Payments are handled by trusted, PCI DSS-compliant providers, and every transaction is encrypted using SSL/TLS technology. Some card payments may need extra verification from your bank, such as 3D Secure, under Strong Customer Authentication rules.
Order verification
To protect you and us from fraud, we may carry out verification checks and ask for extra information before dispatching an order. If we can't verify a payment, we may cancel the order and refund you in full.
Currency
All prices and transactions are in pounds sterling (GBP £). If your card is issued in another currency, your bank may charge a conversion fee.
Declined or failed payments
If your payment doesn't go through:
- Check that your card and billing details are entered correctly
- Contact your bank or card provider
- Try a different payment method
If you're still having trouble, contact our team and we'll help.
Refunds
Refunds are handled in line with our Return and Refund Policy.
- Refunds are always made to your original payment method
- Timing may vary depending on your bank or card provider
Contact information
Questions about an order, a product or anything else? Get in touch and our team will be glad to help.
Email: support@lowgoose.com
Contact form: Contact page
Customer service hours (UK time)
Monday to Friday: 9:00 am – 5:30 pm
Saturday and Sunday: 10:00 am – 3:00 pm
We aim to respond to every enquiry within 24 hours.
Thank you for choosing Low Goose.
Business Information
Store name: Low Goose
Company name: ECOM BILAL LTD
Company number: 15711893 (registered in England and Wales)
Registered address: 5th Floor, 167-169 Great Portland Street, London, W1W 5PF, United Kingdom